We always hope you'll be delighted with your ribbons but do get in touch if you're not entirely satisfied and we'll do our best to help. 

Do be sure to check your ribbons when they arrive. 

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FAULTY OR MISSING / INCORRECT ITEMS

If your items are faulty or incorrect in any way, then get in touch with us as soon as you can within 30 days so that we can put things right. 

The quickest way to contact us is by phone on 0191 597 2892 but you can also email us on: contact@theribbonshop.co.uk

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We will replace missing or faulty items immediately without further charge and do our best to rectify the situation as soon as possible. 

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RETURNS

If you're unsure which ribbon to choose, please make use of our free sampling service. 

If you find your ribbons are unsuitable, then you are more than welcome to return them for a refund. 

Please ensure they arrive with us in their original, saleable condition within 30 days and note that we're unable to refund any postage costs.

We recommend that you use tracked postage to return your ribbons to be certain they arrive safely. 

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PLEASE NOTE THAT CUT LENGTHS OF RIBBON & BESPOKE ORDERS ARE NON-REFUNDABLE UNLESS FAULTY. 

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Items should be returned to:

The Ribbon Shop

171 Kenton Road,

Newcastle upon Tyne

NE3 4NR

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Be sure to include a RETURNS FORM or a copy of your invoice with the returned items. 

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